Return and Refund Eligibility
We want you to be satisfied with your Silvi Foods purchase. However, we understand that sometimes things may not work out as planned. This policy outlines the circumstances under which you may return an item and receive a refund.
Incorrect or Damaged Items:
If you receive an incorrect or damaged item, please contact us within 5 days of receipt. We will gladly arrange for a replacement or issue a full refund, including any shipping costs.
Change of Mind:
If you change your mind about a purchase, you may be eligible for a refund within 5-7 days of receipt, provided the items are unopened, unused, and in their original packaging.
Food Products:
Due to the perishable nature of our food products, we cannot accept returns or offer refunds for food items.
Refund Process
To initiate a return and request a refund, please contact us at contact@silvifoods.com or call us at +91 9502920044. We will provide you with instructions on how to return the item.
Processing Time
Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Shipping Policy
Order Processing
We strive to process orders within 1-2 business days of receipt. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times will be displayed at checkout based on your order details and shipping destination. We offer various shipping options to suit your needs and budget.
Risk of Loss
All items purchased from Silvi Foods are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
International Shipping
We may offer international shipping to certain countries. International shipping rates and estimated delivery times will vary. You are responsible for any applicable import duties, customs fees, or taxes levied by your country.
Need help?
Contact us at contact@silvifoods.com for questions related to refunds and returns.